Frequently asked questions

Find the order under Profile → My orders and tap "Cancel". If the order has already been shipped, contact support.

Tap "Track my order" in the top menu and enter your order number. If you use the mobile app or have connected Telegram, you will also get a notification when the status changes.

An order can only be changed while it is "Pending" or "Confirmed". Contact an operator.

Available methods are shown at checkout: cash on delivery and the connected online payment systems (Click, Payme, bank cards). International orders are paid in advance only.

Check your card balance and internet connection. If the problem persists, write to us through the channels on the "Help" page.

24 hours within Tashkent, 2–3 business days to the regions. Express — for items in our warehouse, across Tashkent the same day within 3 hours.

Home delivery is free for orders over 500 000 UZS. At a pickup point — free.

Open and inspect the product on delivery — in front of the courier or at the pickup point. If it does not suit you, return it on the spot and get your money back. The original packaging and labels must be intact.

Within 3–5 business days after the product arrives at the warehouse — to your card or in cash.

Tap "Sign in" in the top right corner and choose "Sign up". Pick one of the methods shown on the page: email and password, Telegram or phone number.

Tap "Forgot your password?" on the sign-in page: support will verify your account and help you set a new password. If you sign in with Telegram, you do not need a password.