Public offer
The official public offer for using the Sellobay platform and buying products (under Articles 367–369 of the Civil Code of the Republic of Uzbekistan).
The official text of this document is in Uzbek. This translation is provided for convenience; in case of any discrepancy, the Uzbek version prevails.
1. General provisions
This document is a public offer made by the owner of the Sellobay marketplace (the "Platform") to any individual or legal entity (the "Buyer"). Placing an order or making a payment means the Buyer fully and unconditionally accepts all terms of this offer. Platform operator: [TO'LDIRING: tashkilot nomi, MCHJ/YaTT], TIN: [TO'LDIRING], address: [TO'LDIRING].
2. Key terms
Platform — the sellobay.uz website and the Sellobay mobile app. Seller — a person registered on the Platform who offers products. Buyer — a person who buys a product. Product — goods or a service offered for sale on the Platform. Order — the Buyer's formal request to buy a product. Sello Coins — the Platform's loyalty (bonus) points.
3. Subject of the offer
The Platform provides a technical intermediary service for the sale of products between Sellers and Buyers. The Platform is not a party to the sales contract (unless the product is sold directly by the Platform operator) — it serves as a marketplace that connects the Seller and the Buyer.
4. Registration and account
To place an order, the Buyer registers with a phone number or orders as a guest. The Buyer must keep their account details (password, OTP code) confidential. The Buyer is responsible for all actions taken through their account. The Buyer is responsible for the accuracy of the information provided.
5. Ordering procedure
The Buyer adds a product to the cart, chooses a delivery address and payment method, and confirms the order. Once the order is confirmed, the Buyer receives a message with the order number and status. If a product is unavailable, the Platform may cancel the order and refund the amount paid.
6. Price and payment
All prices are shown in Uzbek soum (UZS) and include VAT (where required by law). Payment methods: Click, Payme, Uzcard/Humo bank cards, and cash on delivery (where available). Online payments are processed securely through licensed payment institutions. The Platform does not store card details. Cross-border (international) products are paid for in advance only.
7. Delivery
The delivery time and price are shown when placing the order and depend on the product, address and delivery method. Local orders are usually delivered within 1–3 business days, international (cross-border) orders within 15–30 days. Delivery times are estimates and may change depending on logistics and customs procedures.
8. Returns and exchanges
Inspection on receipt (the main procedure). The Buyer may open and inspect the product on delivery (in front of the courier) or at the pickup point. If the product does not suit them or a defect is found, they can return it on the spot and get their money back. Returns after delivery. Even after taking the product, the Buyer may return or exchange a non-food product of proper quality within 10 days of receipt (if it is unused and its appearance, packaging and labels are intact) — Article 18 of the Law "On Consumer Rights Protection". Defective products. If a defect is found within the warranty period (or within 6 months if no warranty is set), the Buyer may demand a replacement, repair or refund (Article 13 of the Law). Some categories of products cannot be returned (opened cosmetics/fragrances, underwear, food, gift certificates and other goods specified by law). When a defect is found, the return/exchange is carried out at the Platform's expense. Details: the "Returns and refunds" page.
9. Rights and obligations of the parties
The Platform's obligations: to strive for uninterrupted service, keep the Buyer informed of the order status and protect personal data. The Seller's obligations: to provide accurate product information and deliver a quality product on time. The Buyer's obligations: to provide accurate information, pay on time and accept the product.
10. Sello Coins (loyalty program)
The Buyer earns Sello Coins bonus points for purchases and other activity. Points can be used as a discount on future purchases. The terms for earning and spending points are set by the rules published on the Platform. The Platform reserves the right to change these rules with prior notice.
11. Liability
The Platform is not liable for losses caused by force majeure, outages of third-party services or a breach of these terms by the Buyer. The Seller is directly responsible for the quality of the product and its match to the description (except when the product is sold by the Platform operator).
12. Privacy
Personal data is processed in accordance with the "Privacy policy" and the Law of the Republic of Uzbekistan "On Personal Data".
13. Dispute resolution
Disputes between the parties are first resolved through negotiation. If no agreement is reached, disputes are settled under the applicable legislation of the Republic of Uzbekistan.
14. Final provisions
The Platform reserves the right to amend this offer. A new version takes effect from the moment it is published on the Platform. Contacts: [TO'LDIRING: telefon], [TO'LDIRING: email], [TO'LDIRING: manzil]. Bank details: [TO'LDIRING: hisob raqami, bank, MFO].